SHIPPING POLICY

Last updated: 14 July 2026

1. Shipping destinations

Perfecttio ships from Latvia.

Available countries and shipping methods are displayed during checkout. We primarily serve customers within Latvia and the European Union.

Contact perfecttio@perfecttio.com before ordering if your destination is unavailable during checkout.

2. Order processing

In-stock products are normally prepared for shipment after payment has been confirmed.

The estimated processing period is displayed on the product page or communicated in the order confirmation.

Products manufactured to order, personalised products and custom solutions may require additional production time. The estimated schedule will be stated on the product page, quotation or order confirmation.

Orders are not normally processed on Latvian public holidays.

3. Shipping costs

Shipping costs are calculated and displayed during checkout based on factors including:

• destination;
• package dimensions and weight;
• selected delivery method; and
• the contents of the order.

Any shipping promotion or free-shipping offer applies only under the conditions stated in that offer.

4. Delivery estimates

Estimated delivery times are shown during checkout or in the order confirmation.

Delivery estimates begin after the order has been processed and handed to the carrier.

Delays may occur because of customs procedures, carrier disruption, severe weather, peak periods, inaccurate addresses or circumstances outside our reasonable control.

Unless expressly agreed otherwise, consumer orders will be delivered within 30 days after the order is concluded. If we cannot meet the agreed delivery period, we will contact the customer.

5. Tracking

Where tracking is available, tracking details will be sent to the email address provided during checkout.

Tracking information may require some time to become active after the parcel has been collected.

6. Delivery address

Customers must provide a complete and accurate delivery address, postcode, telephone number and email address.

Contact us immediately if an address must be corrected. We cannot guarantee that an address can be changed after the order has entered processing or been shipped.

Additional carrier charges resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

7. Failed delivery and uncollected shipments

The customer is responsible for following tracking information and collecting the shipment within the carrier’s specified period.

If a shipment is returned because it was unclaimed, refused without a valid legal basis, or addressed incorrectly by the customer, we may deduct reasonable return and reshipping costs from any refundable amount, to the extent permitted by law.

This does not affect the consumer’s statutory rights.

8. Damage during transportation

Inspect the parcel and product after delivery.

If there is visible damage, document it with photographs and, where possible, notify the carrier when accepting the parcel.

Contact perfecttio@perfecttio.com promptly and provide:

• the order number;
• photographs of the outer packaging;
• photographs of the shipping label;
• photographs of the damaged product; and
• a description of the damage.

Keep the product and packaging until the claim has been resolved.

9. Lost shipments

Contact us if tracking has not changed for an unusually long period or if the shipment has not arrived within the expected period.

We will contact the carrier and investigate. A replacement or refund will be provided where required after the shipment is confirmed lost.

10. Customs and import charges

Orders delivered outside the European Union may be subject to customs duties, import VAT, brokerage fees or other charges.

Unless expressly stated otherwise, these charges are not included in the product or shipping price and are the recipient’s responsibility.

Customs procedures may delay delivery.